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Client Service Manager in Ormond Beach, FL at Pace Analytical Services, LLC

Date Posted: 3/16/2019

Job Snapshot

Job Description

Overview

Pace Analytical Services, LLC, a leading national analytical laboratory is seeking highly motivated candidates for a Client Service Manager at their laboratory in Ormond Beach, FL. 

Hours: Monday - Friday, 8 AM - 5 PM with possible evenings weekend hours

Responsibilities
  • Responsible for technical leadership and the development of client service staff in the Ormond Beach, Tampa and Jacksonville facility
  • Provides leadership and guidance to project management and sample receiving department
  • Serves as the interface between customers and laboratory management to achieve customer satisfaction with delivery of analytical results within budget, on schedule and to the requested level of quality
  • Works with Sales/Marketing personnel to help meet customer’s needs and expectations
  • Develops customer relationships and resolves customer satisfaction issues
  • Communicates with QA, laboratory operation staff and GM regarding customer requests and project requirements
  • Promotes cooperation and teamwork among staff
  • Prepares reports and manages large-scale complex projects
  • Follows Pace Analytical Services, LLC policies and Standard Operating Procedures (SOPs)

Job Requirements

  • BA or BS required with 5 years project management experience
  • The individual should be self-motivated, ambitious, hard working, and able to work independently with an eye for attention to detail
  • Must be able to multitask efficiently and work in a high-pressure, fast-paced environment
  • Physical requirements include, walking, bending, and carrying
  • Must have hand and finger dexterity, and the ability to lift 15 lbs
  • Current and applicable computer skills
OFCCP Statement Pace Analytical is an Equal Opportunity Employer and will not discriminate against any applicant for employment on the basis of race, age, religion, sex, veterans, individuals with disabilities, sexual orientation, or gender identity.

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